SATISFACTION

In their annual survey of hospital CEOs, the American College of Healthcare Executives reported Patient Satisfaction was among the top 10 concerns! No surprise, given that hospitals and other providers are now finding their pay directly linked to HCAPHS scores.  

Customer satisfaction research is clear - a highly satisfied customer will seek your services again and again, driving growth and profitibilty. In fact, it is estimated that a 5% increase in customer loyalty will increase profit 25-85%!  

Healthcare is no exception. But what drives the highest possible satisfaction in healthcare? Three key factors:

• Access to, responsiveness and empathy from their care providers - "When I need them, my care team is there for me, they know me and respond to my needs"

• Perception of control by the patient - "I can handle my situation better, because you've helped me do so"

• Perception of decreasing risk to their own health outcome - "I am less worried about my situation; you've given me reassurance"

Tel-Assurance enabled care drives very satisfied patients! In fact, 85% of our client's patients are highly satisfied with their care. And not only do satisfied patients drive your organization's scores higher on HCAPHS, but you win their loyalty, their repeat business, and they increase your profitability.

Daily access, better sense of control, and less feeling of vulnerability...in a word: Tel-Assurance!